Privacy Policy

Lorgent helps people discover rental properties and connect directly with hosts in Nigeria. In this policy, “Lorgent,” “we,” and “us” refer to the team operating Lorgent. We are responsible for the personal information we handle to run our services.

This policy covers lorgent.com, our early-access waitlist, and Lorgent website and mobile-app features where this policy is presented. Some features are available only to registered renters, hosts, or property-verification staff. Contact us at support@lorgent.com with questions about your information.

• Waitlist details: the email address you submit for early access and any messages you send us.
• Account and profile details: your name, email address, phone number, sign-in information, profile photo, and account preferences, depending on the features you use.
• Property details: listing descriptions, prices, availability, property photos, addresses, map coordinates, host contact details, and information supplied during verification.
• Activity and transactions: saved properties, searches, listing unlocks, point purchases and balances, payment references, and refund or dispute requests.
• Support information: correspondence, reports, and evidence you provide when asking for help or reporting a problem.

Provide only information you have the right to share. Avoid including identity documents, bank credentials, or unrelated personal details in listing photos or support messages unless we specifically request them through an appropriate channel.

When you use Lorgent, our systems and service providers may receive technical information such as your IP address, browser and device type, pages or features accessed, request times, security events, and diagnostic information. Mobile features may also use notification tokens and crash reports.

Location-enabled features can use your device location to show nearby rentals or support property verification. Camera access can be used to capture property photos. Where a device permission is required, you can decline it or change it in your device settings; the related feature may then be unavailable. A property’s stored location is separate from your device’s current location.

We use information to operate accounts, show relevant properties, verify listings, connect renters and hosts, administer purchases and unlocks, respond to support requests, and keep the service secure.

Our legal basis depends on the purpose: contract for requested services; consent for optional communications and permission-based features where required; legitimate interests for proportionate security and service improvements; and legal obligations for required records or disclosures. We consider the effects on your rights when relying on legitimate interests.

Joining the waitlist lets us use your email for early-access and launch updates. You can withdraw from those updates by emailing support. Signing up does not give blanket permission for unrelated advertising.

Information is shared where needed to provide a feature, fulfil a lawful request, or protect users and the service:

• Other users: listing information is shown to prospective renters. Host contact details, property addresses, and location information may be made available through a listing unlock or another authorized property feature. Information you choose to send to a host becomes available to that host.
• Service providers: hosting, email, storage, payment, security, analytics, and notification providers process information needed for their role. Our waitlist integration uses Google Apps Script when configured. Relevant app services may use Google sign-in, Firebase for notifications or diagnostics, Cloudinary for media, and Paystack for payments.
• Legal and safety needs: information may be disclosed to meet legal obligations, investigate fraud, respond to lawful requests, or protect people’s rights and safety.
• Business changes: a reorganisation or transfer of the service may involve relevant records, subject to applicable protections and any notice required by law.

Do not use another person’s contact information obtained through Lorgent for spam, resale, harassment, or unrelated marketing.

When you purchase points or another paid Lorgent feature, the payment provider handles the payment details you enter on its checkout. Lorgent uses transaction information such as the amount, reference, and payment status to apply the purchase and resolve payment issues. Never send your card PIN, password, or one-time code to support.

Google sign-in, payment checkout, maps, and conversations you open through WhatsApp or other outside services are also governed by those providers’ notices. Rental arrangements and messages exchanged directly with a host are outside Lorgent’s own communications systems.

Lorgent account services use browser or device storage for sign-in, security, and relevant preferences. You can manage cookies and stored data through your browser or device, but blocking essential storage may prevent account features from working.

The landing website includes Vercel Web Analytics in production to understand aggregate traffic, including page views, referring sites, approximate region, and device or browser categories. Vercel describes this analytics service as using no third-party cookies. See Vercel’s analytics privacy information for its processing details.

The website also loads fonts from Google Fonts, which receives the technical information needed to serve those requests. Other Lorgent websites or app features may have their own cookie notices. Where optional tracking requires consent, that choice must be provided separately; reading this policy is not consent to all tracking.

Retention depends on what a record is for. Account and property information is needed while the relevant account or listing is active; transaction and dispute records may need to remain longer for financial, legal, security, or complaint-handling purposes. Waitlist information is used for early-access communications until that purpose ends or you withdraw, subject to any records needed to honour your choice.

Deleting an account or requesting erasure does not necessarily remove every record immediately. Some information may remain where retention is required or justified, including restricted backup copies pending their normal deletion cycle. Contact support for the retention details relevant to your request.

Protecting information requires access controls, account-security measures, and appropriate handling by the people and providers who operate the service. No online service can promise absolute security. Keep your credentials private and report suspected account misuse promptly.

Some providers operate infrastructure outside Nigeria, so information may be processed in other countries. Such processing remains subject to applicable Nigerian data-transfer requirements. You can contact us for information about the providers and safeguards relevant to your data.

Subject to applicable law and relevant exceptions, you may request access, correction, erasure, restriction, or portability of your information; object to processing; withdraw consent; and request human review of qualifying automated decisions. Withdrawing consent does not invalidate earlier lawful processing. You may complain to the Nigeria Data Protection Commission.

Email support@lorgent.com with “Privacy request” and explain what you need. We may need proportionate identity checks to protect your records. Do not email passwords or one-time codes. Account deactivation and a request for personal-data erasure are separate requests.

Lorgent’s accounts and rental-related services are intended for adults aged 18 and over. If you believe a child has submitted personal information without appropriate authority, contact support so we can investigate and take appropriate action.

We may update this policy when our services or processing change. The date above identifies the latest version. Material changes will be explained through an appropriate notice, and we will request a new choice where required.

For questions, privacy requests, or a concern about how information is handled, email support@lorgent.com. Our Terms of Service explain the rules for using Lorgent.