Terms of Service

These Terms of Service govern your use of Lorgent’s website, waitlist, mobile apps, and related property-discovery services. “Lorgent,” “we,” and “us” mean the team operating Lorgent; “you” means the person using the service. A host is a person or organisation offering a property, and a renter is someone looking for a home.

By creating an account, joining the waitlist, or using Lorgent services, you agree to these terms as they apply to that activity. If you do not agree, do not use the service. You must be at least 18 to hold an account or use rental-related features, and have authority to act for any organisation you represent.

Lorgent helps renters discover properties and connect with hosts. Features may include property listings, searches, maps, verification information, saved homes, contact unlocks, and payment for platform features. Availability may vary by location, account type, and product stage.

Unless we expressly agree otherwise in writing, Lorgent is not the landlord, tenant, letting agent, or a party to your tenancy. A listing or successful contact unlock does not create a tenancy, reserve a property, or guarantee a host’s response. Rent, inspections, deposits, and tenancy agreements are arranged separately between the relevant parties.

The waitlist records your interest in Lorgent and allows us to send relevant early-access or launch information. Joining is not a property booking, purchase, promise of admission, or guarantee of a launch date or particular feature. You can leave the waitlist by emailing support@lorgent.com.

Provide accurate information, keep it reasonably up to date, and use only accounts and payment methods you are authorized to use. Keep passwords and verification codes private. You must not impersonate another person, create deceptive accounts, or give someone access to an account to bypass restrictions.

Report suspected unauthorized access promptly. You are responsible for your own actions and for securing credentials under your control; this does not remove Lorgent’s responsibility for its own security failures or obligations under law.

Hosts must have authority to list a property and share its photos, location, and contact information. Listing descriptions, prices, availability, and property rules must be accurate and kept up to date. Do not publish someone else’s private information without a lawful reason or advertise a property using misleading photos or claims.

Where Lorgent describes a listing as verified, the description relates to checks carried out at a particular time. A physical inspection or photo check is not a legal title search, structural survey, background guarantee, or assurance that a property remains available. We remain responsible for accurately representing the checks we say we perform.

Renters should confirm current availability, inspect the property, check the host’s authority, understand all charges, and review any tenancy documents before committing. Report inaccurate or suspicious listings to support.

Browsing and paid features are identified in the relevant service. Some features use points purchased through a payment provider such as Paystack. Before confirming a purchase or unlock, review the displayed price, currency, point cost, applicable charges, and feature description. Listing rent is separate from charges for Lorgent features.

A payment or point balance is confirmed by the service’s transaction record, not solely by a redirect or screenshot. If you are charged but a purchase is not credited, contact support with the transaction reference. Do not repeatedly pay to resolve an uncertain transaction.

Points provide access to eligible Lorgent features. They are not a rent deposit or a reservation of a property. Purchasing points does not guarantee a tenancy, and a listing unlock does not guarantee that the host will accept you as a renter.

Before unlocking a listing, review what will be revealed and any property rules shown. An unlock may disclose available host contact details, the property address, or location information. Use that information only for a legitimate property enquiry and respect the host’s privacy.

If an unlock fails, a listing is materially inaccurate, or there is a payment problem, use any refund or dispute feature offered in your account or email support@lorgent.com. Include the relevant reference and a description of the issue, without passwords, card credentials, or one-time codes.

Requests are assessed under the terms disclosed for the purchase and applicable law. Submitting a request does not itself confirm a refund or restore points. Any eligibility condition shown in the service remains subject to your statutory rights; these terms do not impose a blanket “no refunds” rule.

Check who you are dealing with before sending money or signing documents. Obtain receipts and a clear written agreement for any rental arrangement. Never give a host or someone claiming to be Lorgent staff your password, card PIN, or verification code.

Host conversations through WhatsApp, third-party maps, identity providers, payment checkout, and other external services have their own terms and privacy notices. You are responsible for the rental commitments you make directly with another person. This does not excuse Lorgent from responsibility for its own services, statements, or conduct.

You must not use Lorgent to:

• Commit fraud, publish false listings, impersonate an owner, or collect money through deceptive claims.
• Harass, threaten, unlawfully discriminate against, or exploit another person.
• Scrape, resell, or harvest contact details, or send unsolicited bulk messages.
• Bypass an unlock, account restriction, security control, or payment requirement.
• Upload malicious code, interfere with the service, or access another person’s account or non-public data without authorization.
• Upload material that infringes another person’s rights or that you have no authority to share.

You retain the rights you hold in content you submit. You give Lorgent a non-exclusive permission to store, display, reproduce, format, and share that content as reasonably needed to operate, verify, and promote your listing or provide the feature you requested. You must have the rights and permissions needed for that use.

When content is removed, ongoing uses should end within a reasonable operational period, except for records needed for legal obligations, security, disputes, or restricted backups. Information already received by another user cannot always be recalled. The Lorgent brand, designs, software, and original platform content remain the property of their respective owners; these terms do not transfer ownership to you.

Our Privacy Policy explains how information is handled, including listing details, account activity, payments, device permissions, and your privacy choices. Necessary service or security messages are separate from optional marketing. Reading these terms does not provide consent to every type of data processing.

We may restrict an account, remove content, or suspend a feature where reasonably necessary to investigate fraud, address a material breach, protect users or systems, or comply with law. Where appropriate and lawful, we will explain the reason and allow you to contact support about the decision. Urgent safety or legal issues may require action before notice.

You may stop using Lorgent and request account closure using the available account controls or support email. Closure can deactivate access without immediately erasing all records. Outstanding complaints, applicable refund rights, and required record retention are not cancelled by account closure.

We aim to provide the service with reasonable care. Maintenance, connectivity issues, provider failures, and product changes may affect availability. We cannot promise that every listing remains available, every host will respond, or every use of the service will lead to a home.

These terms do not exclude liability for fraud, negligence, misrepresentation, defective performance, or any liability that cannot lawfully be limited. Your mandatory consumer rights continue to apply. Responsibilities for a separate tenancy remain with its parties, while Lorgent remains responsible for its own conduct and obligations.

These terms are governed by the laws of Nigeria, subject to any mandatory protections that apply to you. If a problem arises, email support with enough detail for us to investigate and explain the outcome you seek.

Contacting us does not take away your right to approach a competent court or regulator. You can also read the Federal Competition and Consumer Protection Commission’s consumer-rights guidance. These terms do not require private arbitration or waive statutory complaint rights.

We may update these terms as the service develops. The date above identifies the latest version. Material changes affecting existing obligations will be communicated with reasonable notice where practical, and we will obtain agreement where required. Changes will not retrospectively remove rights attached to a completed purchase.

For account support, a listing report, payment help, or questions about these terms, contact Lorgent at support@lorgent.com.